Terms and Conditions

The following Terms of Service apply to all orders via www.therockettree.com.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms.

If you are under 18, you may use therockettree.com only with involvement of a parent or guardian. We reserve the right to cancel orders or refuse service to anyone for any reason at any time.

Conclusion of Contract
By placing your order you make a binding proposition towards concluding a contract with us. After placing an order, you will receive an e-mail from us acknowledging that we have
received your order. By sending an order confirmation via e-mail or the delivery of ordered goods, we can accept the offer. You will receive an order confirmation via email to the specified email address. However, a purchase contract will not be concluded until dispatch of our order confirmation to you or the delivery of the ordered products. The ordering process leading to contract conclusion includes the following steps in our online shop:

Select the product(s) you wish to purchase

Add them to the shopping cart

Click the button ‘checkout’

Input delivery and billing information

Select shipping option

Click ‘continue to payment method’ button

Input payment information

Verify the order details

Click the button ‘complete order’

Confirmation of order is sent via email

Retention of title
The products remain our property until complete payment of the purchase price is received.

Prices, delivery charges, return cost on withdrawal from contract-related
All prices are end prices including all applicable taxes. Prices are valid at the time of placing the order. We reserve the right to amend prices without notice from time to time.
Delivery charges are not included and are available on our delivery information page.
The total cost of your order is the price of the products ordered plus delivery charges.

We will not accept orders for delivery to addresses outside of the EU.

If you exercise your right to withdrawal, you bear the costs for return shipment.

Terms of payment
Payment takes place via PayPal. Further methods of payment are not offered and will not be accepted. By completing the process for an online order you are confirming that the
credit/debit card being used for the transaction(s) is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

Terms of delivery
Full payment must be made prior to despatch of the products.

Purchased goods are typically dispatched within 24 hours of the order confirmation.

Delivery will be by post and delivery times vary by country. Further information regarding delivery times is available on our delivery information page.

We will not be liable for any delays in delivery caused by events outside our reasonable control. We will notify the buyer should such an event occur on a reasonable endeavours basis.

Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.

Applicable law
The law of the Federal Republic of Germany applies. For consumers this choice of law only applies, if the mandatory consumer protection governed by law of the country of habitual residence of the consumer will not be infringed.

If you have any queries or complaints please contact us at the following address:

The Rocket Tree (inhaber Caroline Cunningham)
Leonardo-da-Vinci Allee 4
60486 Frankfurt